Frequently Asked Questions
Why Choose us?
2. We have been awarded as A or A+ rated supplier for 5 years since we are established in 2016 thanks to your professional service and customer satisfaction.
3. Free shipping for USA market. For other country, please request for quote before place order.
4. We customize for demand according to the due date and budget in addition to design.
What can I return?
You must file a claim to the sales representative, copy to firstname.lastname@example.org, must provide paper work to prove the merchandise are not what you require to order, such as your order file, virtual proof, pre-production sample image, and the merchandise images taken after they have delivered. Display the difference from your approved quality or indicate the flaws, the lack of quantity or defective items. And the shipping fee must be covered by distributors. After 4 weeks the order has been delivered, cannot request for return.
If the products are made according to the approved sample, distributor cannot return them to us because all these merchandise have been imprinted. We cannot reuse them any longer. When you order, please inspect all the samples we sent and verify every details before mass production.
Learn more about Return Policy
A. When will I get my refund?
Usually in about 2-3 business days. Most refunds are fully refunded in 3-5 days after we receive and process your return.
Learn more about Return Estimates
B. Does we offer replacements and exchanges?
No, you cannot create any replacement and exchange orders from the orders you awarded to us. But If you received a damaged or defective item, we’ll ship you a replacement of the exact item after you provide proof.
Here are a few tips to make your visit to our website as enjoyable as possible:
- Clicking "Home" at any time will take you back to our main welcome page. Learn more information about our company and its history by clicking the "About Us" button. For our contact information (phone, address, etc.), please click the "Contact" button. In the "Links" area, you'll find an impressive listing of other websites that we recommend you visit.
- To search our vast promotional product database, click the "Search" button. After you perform your search, you can see detailed information regarding any product. If you see an item that interests you, you can easily add it to your online cart.
- Click "View Cart" at any time to review the items in your cart. Don't forget that you have to check out by clicking "Check Out" in order for your cart to be sent to us. All of your personal information (including credit card information) will be submitted using industry-standard SSL encryption.
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If you need further assistance using our website, please don't hesitate to let us know! We're always here to help!